Please note it is not currently possible to return products purchased on the Website through the Jewellery.pleasurediamonds. Please follow the online return process and read our return policy before returning a parcel.
We offer a direct online return process. You may return ordered items and thereby withdraw from the sales contract up to 30 days after their receipt (with the exception of Gift Cards and customized products). To return your order please proceed as follows:
Send an email to our guest relations office informing them of your return. Keep your order number close for reference.
Ensure you have all your return documentation ready.
The original Invoice slip
The return slip
Put the items you wish to return inside the shipping parcel, together with the invoice slip and completed return slip
Due to the current situation, we will not accept the return or exchange of items unless they are defective. Please contact our Customer Service for more information by calling +971 55 7900 947 or by sending an email to sales@Jewellery.pleasurediamonds.com
Our advisers are also available to help you from Sunday to Saturday from 10 am to 10 pm.
More information on delivery and returns can be found in the FAQ section
After receiving the returned item(s) and Return Form, we will review and refund the corresponding amount.
If you received the item(s) as a gift, the sender will be granted with eCredit note automatically valid for 180 days.
If you are not completely satisfied with a Jewellery.pleasurediamonds purchase or gift for any reason, you have the right to return the products within 30 days from receipt of your order.
All products must be returned to us unused and with all Jewellery.pleasurediamonds and designer tags, if any, still attached and in the same condition as received, in their original box and packaging, along with the original invoice within 30 days of the date of purchase of your order, please refer to the below section for more information.
We will not accept any returns if the original packaging has been opened or tampered with.
We require valid proof of purchase. This can be an online invoice or store invoice/receipt.
We are not able to accept returns or exchanges of pierced earrings (including sets with pierced earrings) due to hygienic reasons. This applies even in cases where the earrings have never been worn.
Goods on sale or promotion can not be refunded.
Customized products cannot be replaced or returned.
Returns of defective items are limited to defects not caused by accident, misuse, abuse, modification, attempted repair, negligence after purchase, ordinary wear and tear and/or failure to follow the product’s Care Advice.
Returns that are damaged or soiled may not be accepted and may be returned to you.
If we receive any return of defective items outside of our return policy, we will return such items back to you.
Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.
We will bear the costs of the courier for returning the products only if you use or selected a courier service provider, through your Account on the Website.
We offer a flexible return policy to make your online shopping experience as easy and convenient as possible. However, we monitor the number of returns made by customers and may refuse to accept orders at our discretion if products are returned repeatedly.